Shipping Policy

Shipping Policy

At Hale & Mason, we are excited to offer Free Tracked Shipping on all orders to the United Kingdom.

We are committed to getting your order to you as quickly as possible, with no hidden fees.

Shipping Timeline

To give you a clear expectation of when to expect your order, here is a breakdown of our shipping process:

1. Order Processing Time (1-3 Working Days) After you place your order, our team works to prepare and dispatch your items. This process includes a quality inspection, packing, and handover to our shipping partner.

  • This processing time typically takes 1-3 working days.

  • We process orders from Monday to Saturday.

  • You will receive a shipping confirmation email as soon as your order is on its way.

2. Shipping & Delivery Time (6-10 Working Days) Once your order has been dispatched from our warehouse, our estimated delivery time is 6-10 working days.

Total Estimated Delivery: In total, please expect your order to arrive within 7-13 working days from the date of your purchase.

Order Tracking

Every delivery is fully tracked at no extra cost.

Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to follow your order's journey right to your doorstep.

Please allow 24-48 hours for the tracking information to become active in the carrier's system after you receive the email.

Customs & Import Fees

Don't worry about hidden charges! All prices on our store are final. There are no hidden fees, and you will not have to pay any additional customs or import duties upon delivery. We've got it covered.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout. Hale & Mason is not responsible for orders that are lost or undeliverable due to an incorrect address provided by the customer.

Questions About Your Order?

If your order has not arrived within the estimated 13 working days, or if you have any other questions, please don't hesitate to contact us.

Our customer support team is here to help at contact@haleandmason.uk.